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Location: Mumbai
Employment Type: Full-Time
About the Role:
Educational Qualification –
- Graduate in any discipline (BA / BCom / BSc / BBA).
Diploma or certification in healthcare management, customer service, or allied fields preferred.
- Eligibility Criteria
1–3 years of experience in customer service, healthcare coordination, or patient support roles.
Strong communication skills in English/ Tamil/Telugu/Bengali/Malyalam/Kannada/Gujarati.
Comfortable using CRM systems, WhatsApp, and telecalling tools.
- Key Responsibilities
Contact digital leads within 3 hours of lead registration during working hours.
Explain program details clearly and schedule HCP calls.
Verify patient eligibility documentation:
Valid prescription (doctor stamp/signature, within 90 days)
Create and maintain patient profiles in CRM.
Conduct enrolment calls covering:
Program overview (3 months)
Rx verification
Device demonstration
Scheduling diet consultations
Perform scheduled follow-up calls (twice monthly for 3 months).
Identify, document, and escalate all adverse events (AEs) or product complaints to HCP and Emcure compliance as per protocol.
Share educational materials and program updates via WhatsApp.
Manage inactive/reactivation logic as per SOP.
Must not provide medical advice, alter prescriptions, or promote products.
No financial transactions or payment handling or sales.
- Salary Budget: 15k-20k per month, Monday-Saturday working [9-6]
Role Summary
- Educational Qualification
Bachelor’s or Master’s degree in Nutrition / Dietetics / Clinical Nutrition.
- Eligibility Criteria
Minimum 1–3 years of experience in clinical or therapeutic nutrition.
Experience in managing lifestyle disorders (diabetes, obesity, NAFLD, hypertension, dyslipidemia).
Familiarity with teleconsultation-based diet counselling.
Strong communication and patient education skills.
Regional language efficiency.
- Key Responsibilities
Conduct structured diet consultations.
Assess:
Medical history and comorbidities
Lab reports (if available)
Current medications
Dietary habits (24-hour recall)
Symptoms and tolerability
Design personalized diet plans considering:
Medical condition (diabetes, obesity, NAFLD, hypertension, dyslipidemia, etc.)
Cultural preferences and cooking practices
Lifestyle and meal timings
Provide clear guidance on:
Portion sizes
Allowed and restricted foods
Meal structure and frequency
Share diet plans via PDF/WhatsApp and explain during consultation.
Monitor adherence, tolerance, and dietary challenges.
Escalate any red flags, intolerance, or health concerns to CSE/HCP.
No medical advice, prescription changes, or medication recommendations.
No product promotion or financial discussions.
- Salary Budget: 20k-25k per month, Monday-Saturday working [9-6]
QMS Medical Allied Services Ltd, is a leading firm based in Mumbai, India engaged in the business of providing knowledge driven scientific solutions and promotional avenues for leading pharmaceuticals manufacturers in India, since 1994. Our motto is bringing the best products, solutions and services to the pharmaceutical industry
Job Summary:
We are seeking a motivated and field-oriented candidate to join our team as a Field Executive / Nutritional Sales Representative. The candidate will be responsible for conducting patient home visits, demonstrating product usage, ensuring customer onboarding to the Humrahi app, and building strong relationships with healthcare professionals.
Key Responsibilities:
Conduct 5–6 home visits per day to patients’ residences for product demonstrations (pen device).
Achieve a daily target of 3 Humrahi onboardings or app downloads.
Visit a minimum of 30 doctors per month to maintain engagement and promote products.
Educate patients and caregivers on correct product usage and adherence.
Collect feedback and share customer insights with the internal team.
Attend periodic team meetings and training sessions.
Educational Qualification:
M.Sc. or B.Sc. in Science (Nutrition background preferred).
Requirements:
Must own a personal vehicle for field visits.
Must be fluent in the regional language (mandatory).
Strong interpersonal and communication skills.
Self-motivated, responsible, and able to meet targets.
Prior experience in medical field visits or patient care support will be an added advantage.